Question 1

What are the opening hours of the fitness center?

Accepted Answer

Heart Gym & Wellness is open daily from 06:00 to 22:00.

Question 2

Do you offer a free trial period?

Accepted Answer

We do not offer a free trial period, but you can purchase single entry visit to Heart Gym & Wellness. If after purchasing a single entry you decide to purchase a membership - the value you paid for the single entry visit  will be deducted from the first membership payment.

Question 3

Is a membership required to use the fitness center?

Accepted Answer

No. In addition to memberships, you can also use single entry tickets priced at 150 PLN.

Question 4

What types of memberships do you offer?

Accepted Answer

We offer four types of memberships depending on the contract duration and payment method:
 • 1-month membership (single payment)
 • 3-month membership (monthly payment)
 • 12-month membership (monthly payment)
 • 12-month membership (upfront payment).

Question 5

Do you have fitness instructors/personal trainers?

Accepted Answer

Yes, our fitness trainers are available for collaboration. More information about personal training can be found on our website.

Question 6

Is there a gym available in the fitness center?

Accepted Answer

Heart Gym & Wellness is a two-level modern gym equipped with the latest technological solutions, cardio equipment, a crossfit gate, strength machines, and various accessories from the LifeFitness brand.

Question 7

Do you offer group classes?

Accepted Answer

Yes. Our club offers classes with instructors, as well as group classes with the interactive Funxtion platform. You can find the full schedule in Group Classes tab on our website.

Question 8

Is there parking available for customers?

Accepted Answer

Yes. Our members can use a 2-hour free underground parking located on levels -3 and -4. Additional time exceeding 2 hours requires payment at the Radisson Collection hotel reception on level 0.

Question 9

Does the fitness center have changing rooms and showers?

Accepted Answer

Yes. Each locker room (male and female) is equipped with showers.

Question 10

Does the fitness center have a pool and saunas?

Accepted Answer

Yes. In our club, you will find both a pool, jacuzzi, dry sauna, and an infrared sauna.

Question 11

What are the sauna opening hours?

Accepted Answer

The sauna area is open daily from 08:00 to 22:00.

Question 12

Do you accept MultiSport program?

Accepted Answer

No. Only Heart Gym & Wellness memberships are valid at our club.

Question 13

What types of massages do you offer in the fitness center?

Accepted Answer

We offer three types of massages:
 • Classic massage,
 • Aromatic massage,
 • Shea butter massage.
Massages are available in durations of 60 and 90 minutes.

Question 14

Is advance reservation required for massage sessions?

Accepted Answer

Yes. We require advance reservations to confirm availability and schedule a visit. Call us at: +48 22 321 87 75.

Question 15

Are massages also available to non-fitness center guests?

Accepted Answer

Yes, our massages are available to individuals who do not have a membership at our fitness center.

Question 16

Do you offer massage services for couples or groups?

Accepted Answer

We have two separate massage rooms, and each room is used for massages for one person.